Delivery Guidelines

  • Deliveries are made between 8:00AM and 9:00PM, Monday through Saturday.

  • Deliveries are routed geographically by zip code. You will be notified of your 4-hour assigned time window, the night before or the morning of your scheduled delivery.

  • Canceling or rescheduling a delivery must be done at least 48 hours prior to the delivery, to avoid a $49 delivery cancelation fee.

  • Deliveries outside of the DFW metroplex will be scheduled on a specific day; weekly or monthly.

  • Deliveries can only be done with a responsible person present, age 18 or older.

  • It is the customer's responsibility to make arrangements for the protection of wood floors, carpet, walls, doorways, doors and similar property. Although every precaution possible will be taken to avoid damaging any household property, the responsibility for providing necessary protective materials lies with the customer.

  • In the unlikely event damage is caused to your property, it must be reported within 24 hours, to Customer Care. This can be done by calling (972) 590-1972, or by emailing

  • If you need to change the delivery address, please contact Customer Care at (972) 590-1972, or email at least 48 hours prior to delivery. 

  • The delivery team cannot be responsible for moving your existing merchandise, with the exception of old bedding removal. Please be sure to have the area clear before the delivery team arrives.

Pick-Up Guidelines

  • The Pick-Up dock located at our Grand Prairie warehouse is open from 9:00AM to 7:00PM, Tuesday through Saturday.

  • Pick-Ups can be scheduled no less than 48 hours prior to pick up. Wait times may vary. 
    To schedule a pick up, contact Customer Care at (972) 590-1972, or email  Non-Scheduled Pick-ups are processed on a first come, first served basis.

  • A photo ID is required when picking up merchandise.

  • If someone else is picking up the merchandise, the Customer Pick-up Office must be informed of who it will be prior to pick-up.

  • You must bring your own tie-downs and packing materials. Twine can be provided if necessary.

  • Texas Law states that the driver is responsible for the safety of the load in transit.
    The pick-up dock employees will assist in loading, but you are ultimately responsible for the safety of the merchandise.

  • Some merchandise is not assembled and cannot be assembled for customer pick-ups.

  • If damage is found once the merchandise is unboxed, it must be reported within 24 hours to Customer Care. This can be done by calling (972) 590-1972, or emailing

Please note: Levitz Mattress Company shall not be liable for delays caused by our suppliers, accidents, fires, causes beyond our control or any other natural disaster. Should any defect develop after delivery, we will repair or replace at our option. There will be a $25.00 fee for any returned checks. Floor sample merchandise is sold AS IS with no refunds or exchanges.

Thank you for your business!